FAQ

ANSWERS TO COMMON QUESTIONS

FOR GENERAL INQUIRIES INFO@AFACEPROJECT.COM


GENERAL

  • What is the AFP Podcast, how do I subscribe, and what does it cost?

OK, last question first. IT’S FREE!
So now that that’s out of the way, A Face Project Podcast is a bi-monthly podcast featuring stories told by people from around the world that broaden our understanding of the human experience. Photographs and portraits of each storyteller are featured on AFP’s website. CLICK HERE to subscribe.

 

  • Is the material on your site copyrighted?

All content appearing in this site is the exclusive property of A Face Project, LLC. and/or contributors operating under licensing agreements with A Face Project, and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of A Face Project. The use of any material as the basis for another creative concept is a violation of copyright.

 

  • What are your Terms and Conditions?

Your subscription begins as soon as A Face Project receives your payment, and it ends on the last day of the twelfth full month from the date your subscription begins. A Face Project will send you a reminder before your subscription is set to expire, informing you of the new term. You may cancel your subscription at any time. You may cancel or change your payment amount by logging into your member account. A Face Project may be contacted at info@afaceproject.com or A Face Project P.O. Box 17125 Minneapolis, MN 55417.

SHOP

  • How soon can I expect my order?

We are still small and as such we ship all of our packages directly via UPS. We have a set schedule of shipping per week so processing time may be up to 1 week. Delivery can take 1–2 weeks for domestic orders, or 4–8 weeks for international, depending on your location. If you enter an email address at checkout you can expect to receive tracking info once a label is created. If you have questions about your order, please email us at info@afaceproject.com. Delivery time of print quarterly orders depends on the location of the recipient, and can be delayed due to local customs*.

*International orders may be subject to import duties and customs taxes that are levied once the package reaches the border of the country of destination. All incurred charges are the responsibility of the buyer; A Face Project has no control over any of this. Any questions or queries for customs policies must be made by contacting your local customs office.

 

  • Can I order any back issues in print?

We have limited amounts of back issues. That being said, if it’s in the shop you can buy it.

 

  • What forms of payment are accepted?

We accept all major credit cards through our secure payment gateway.

 

Hey! Did you know that our podcast has a beautiful companion magazine? Want a free digital sample?
YOU'LL ALSO BE ADDED TO OUR MONTHLY NEWSLETTER & CAN UNSUBSCRIBE AT ANYTIME.
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